National Public Safety Telecommunications Week

Communications Center at Cetronia Ambulance Corps

April 14, 2020 | Category: News

In 2020, April 12 – 18 has been dubbed National Public Safety Telecommunications Week. It is a time to honor dispatchers and public safety telecommunicators that serve as a vital link between law enforcement, fire, medical, and the community as a whole.

We definitely want to thank all of the 9-1-1 dispatchers at Lehigh County Emergency Management (@LehighCountyEMA) but, did you know that Cetronia Ambulance Corps also has its own dispatchers? We pride ourselves in being the largest ambulance company in the region which means we have a lot of vehicles to move throughout the Lehigh Valley and beyond on a 24/7 basis and that takes a great staff of dispatchers.

To give you a sense of volume and put it all into perspective, we respond to approximately 16,000 9-1-1 calls and 65,000 non-emergency calls annually. Our non-emergency transports assist in getting people home from the hospital, transferred to nursing facilities, driven to doctor’s appointments, or even taken home to visit with family during the holidays.

So, we thank each and every one of you who help make our emergency communications system the best it can be! We couldn’t do it without you.

If you are in need of non-emergency transportation, please reach out to us at 610-395-6833. If you think you have an emergency, here’s a reminder on how to help when you have to call 9-1-1:

  • All 9-1-1 call should be for fire, police or medical emergencies only.
  • When calling 9-1-1, please be as specific as you can. Inform the dispatcher on the details of the nature of the call and do your best to give them accurate information so that the first responders can locate you. Always stay on the phone with 9-1-1 until help has arrived.
  • Stay as calm as you can and speak clearly.
  • If you accidentally call 9-1-1, do not hang up. Let the operator know that you have made a mistake.
  • Do not prank call 9-1-1. This is serious business!

#npstw #publicsafetytelecommunicationsweek