Grateful Hearts: Messages of Thanks from Our Community
September 15, 2025 | Category: Article
At Cetronia Ambulance Corps, we’re proud to serve our community with compassion, professionalism, and dedication.
This year, Cetronia Ambulance Corps celebrates 70 years of service to the community. To honor this milestone, we are sharing 70 messages of gratitude from our patients and their families. Each story highlights the professionalism, compassion, and dedication of our crews – and reminds us why our mission matters every single day.
“Everyone has been great to work with.”
“She was just so nice and on a scale of 1–10 she was an 11. I was just blown away. Everyone has been great to work with.”
“Our community is so blessed to have them.”
“Their knowledge, experience, and calmness lowered my anxiety. Some people are guided to their passions, and it’s obvious your team has followed theirs. Our community is so blessed to have them. It’s a blessing to have such peace of mind knowing Cetronia has such caring team members! Many heartbeats to all you and your team give!”
“To all at Cetronia, thank you for all you do!”
“We are grateful for the excellent care received on Easter Sunday! To all at Cetronia, thank you for all you do!”
“I was so impressed by how professional, kind, polite, and funny the crew was.”
“This was my first time using your services to attend a doctor’s appointment. I was so impressed by how professional, kind, polite, and funny the crew was.”
“Thank you for going above and beyond your duties as a provider!”
“The compassion shown when a beanie was given to my father because he was cold speaks volumes. Thank you for going above and beyond your duties as a provider!”
“We truly appreciated your expertise and kindness in a very stressful situation.”
“We truly appreciated your expertise and kindness in a very stressful situation. You truly were a lifesaver, and we are beyond thankful and will be forever grateful! You guys are the best and are definitely an asset to Cetronia Ambulance Corps!”
“We are grateful for the kindness and compassion you showed in the transport.”
“We are grateful for the kindness and compassion you showed in the transport. The broken hip diagnosis was correct, but no surgery was needed. It’s going to be a long, hard road, but we are taking it one day at a time.”
“The residents of the Lehigh Valley are in good hands with you.”
“You were kind, compassionate, professional, and knowledgeable. While the outcome was not what we hoped for, it helps to know he was in such great care. We remain forever grateful to you for your efforts. The residents of the Lehigh Valley are in good hands with you.”
“We’re glad you were there for her.”
“Thank you for your prompt response to our mother’s home. At almost 92, she is fiercely independent and had never needed help before. We’re glad you were there for her.”
“Thank you for making her comfortable.”
“Our family member was transported with such kindness and gentleness. Thank you for making her comfortable.”
“Recognition is well deserved for this amazing work.”
“My sister informed me twice that your team has been very amazing with her and her children. I was so happy to hear that they were treated appropriately and kindly. Recognition is well deserved for this amazing work.”
“Our driver was the absolute best — courteous, conversational, and made my mother very comfortable.”
“Our driver was the absolute best — courteous, conversational, and made my mother very comfortable. We were so happy!”
“Thank you for your service!”
“One of your drivers was wonderful — making sure I was safe and asking if I needed anything. Thank you for your service!”
“I am so thankful — you guys were awesome.”
“I fell at my office, fracturing my arm. The TERRIFIC paramedics and EMTs who arrived not only got me up and onto a stretcher, but drove gently to the ER and PAINLESSLY transferred me to the hospital bed. I realized just how skilled they were when transferred later by others. I am so thankful — you guys were awesome.”
“Great work everyone!”
“All of the crews were amazing and did an outstanding job. Great work everyone!”
“Thank you for making patients feel valued and cared for!”
“Your positive, personable, and caring service was greatly appreciated. Thank you for making patients feel valued and cared for!”
“I recovered quickly, all because of the TEAM your company assembled! Thank you from the bottom of my very healthy heart!”
“I dialed 911 because I couldn’t breathe. From the dispatcher, to the police, to the EMS team — every person was incredible. CPR was performed for 20 minutes, I was intubated and transported, and I woke up 12 hours later in the hospital. I recovered quickly, all because of the TEAM your company assembled! Thank you from the bottom of my very healthy heart!”
“They did an excellent job and were so kind and caring. God bless.”
“Just a note to say thank you to the people who came to our home when my husband needed to go to the hospital. They did an excellent job and were so kind and caring. God bless.”
“I was involved in a car accident and was thankful for the ‘angels’ who helped save me.”
“I was involved in a car accident and was thankful for the ‘angels’ who helped save me. I was still shaken from the experience but said you were the nicest people on the planet. One of you felt like a father and the other like a mother to me. Thank you from the bottom of my heart!”
“Your professionalism, teamwork, and compassion gave us closure on a heartbreaking night.”
“My family and I wish to extend our sincere appreciation for your team’s hard work in attempting to revive my father. Thank you for working tirelessly for over 25 minutes performing CPR. Your professionalism, teamwork, and compassion gave us closure on a heartbreaking night.”
“Great job caring for this patient!”
A patient with chest pain was assessed and transported quickly to the cath lab, where a stent was successfully placed. Recovery was smooth, and the door-to-balloon time was outstanding. “Great job caring for this patient!”
“I wanted to recognize your crew for an outstanding catch”
“In EMS, we often hear the negative feedback but rarely the positive. I wanted to recognize your crew for an outstanding catch — recognizing diminished lung sounds that turned out to be a life-threatening pneumothorax. Excellent work.”
“They said the professionalism and conversation made their day.”
“One of your patients wanted to share how much they appreciated their paratransit ride. They said the professionalism and conversation made their day.”
“We truly appreciated your care.”
“Our family would like to thank you for the excellent service in transporting our loved one. We truly appreciated your care.”
“We often see the worst, but that morning, EMS made the difference. Thank you.”
“EMS saved my uncle’s life after a wrong-way crash. We often see the worst, but that morning, EMS made the difference. Thank you.”
“Thank you for your timely, dedicated, and loving care.”
“We appreciate OUR Cetronia staff from 911 calls to whatever help was needed. Thank you for your timely, dedicated, and loving care.”
“A patient became emotional while recounting the kindness and professionalism of the crew.”
“A patient became emotional while recounting the kindness and professionalism of the crew. They wanted to be sure you were recognized.”
“A family shared nothing but kind words about their loved one’s transport”
“A family shared nothing but kind words about their loved one’s transport, saying the crew was very kind and thoughtful.”
“Biggest and best THANK YOU to everyone at Cetronia for outstanding service, professionalism, patience, and understanding.”
“Biggest and best THANK YOU to everyone at Cetronia for outstanding service, professionalism, patience, and understanding. You turned what could have been a trying experience into a truly fun ride. Your efforts are greatly appreciated!”
“The team who responded to my call was wonderful — professional, skillful, compassionate, and courteous.”
“The team who responded to my call was wonderful — professional, skillful, compassionate, and courteous. I recommend them very highly.”
“May their days be blessed and not shortened. Thanks!”
“My patient was transported by your crew. I respect their job and hope to see them doing well in their everyday life. May their days be blessed and not shortened. Thanks!”
“I cannot say enough about the attention we received.”
“Back in 2022, our family — my husband, my son, and I — each needed your services on separate occasions. Every time, we were treated with care, respect, and incredible kindness. I cannot say enough about the attention we received. May the Lord watch over all you ‘angels’ all the time.”
“Please let them know we greatly appreciate their hard work and dedication.”
“We had to make use of your services twice this year. The EMTs who assisted my husband were fantastic — professional, friendly, knowledgeable, and patient. Please let them know we greatly appreciate their hard work and dedication.”
“My family also says thank you for being so kind and sweet to us during that difficult time.”
“I would like to send a heartfelt thank you for your kindness and compassion while transporting my aunt to hospice. My family also says thank you for being so kind and sweet to us during that difficult time.”
“…so thoughtful and nice to me in the ambulance ride to the hospital”
“A special “Thank You” to your crews for being so thoughtful and nice to me in the ambulance ride to the hospital. Another special “thank you” to the wonderful young lady for the wheelchair transport. She was so nice, very much appreciated to all three.”
“A patient’s husband called to mention how impressed he was with the crew that brought his wife home. He said they did an outstanding job.”
“A patient’s husband called to mention how impressed he was with the crew that brought his wife home. He said they did an outstanding job.”
“They truly cared about the patient and his family.”
“I was totally impressed with the Cetronia EMS providers at the scene of an elderly patient’s fall. The care was terrific. They truly cared about the patient and his family. Sometimes in EMS, we forget about the little things, but that was not the case here. Exceptional care was provided.”
“Thank you for your life-saving response.”
“An alumna wanted to share her gratitude for the crew who saved her mom after a bee sting. Thank you for your life-saving response.”
“The crew was very caring and took extra steps to ensure comfort and safety.”
“My family member was transported from the hospital back to a care facility. The crew was very caring and took extra steps to ensure comfort and safety. Thank you for treating him with dignity.”
“Your kindness made a difference, and your thoughtfulness touched my heart.”
“Early one morning I will always believe you’re the reason I am able to write this thank you note. Your kindness made a difference, and your thoughtfulness touched my heart. God bless you.”
“Please pass along my thanks and appreciation to the paramedics who helped me during a very frightening time.”
“Please pass along my thanks and appreciation to the paramedics who helped me during a very frightening time. They were professional and compassionate while taking me to the hospital. I wish all healthcare professionals were like them!”
“Your crew was professional, extraordinarily caring, and kind.”
“I recently found myself in a situation where I needed medical assistance. Your crew was professional, extraordinarily caring, and kind. Please thank them for me.”
“Thank you for your speedy response and excellent care when my husband suffered a stroke.”
“Thank you for your speedy response and excellent care when my husband suffered a stroke. Because of your expert and prompt attention, he was able to undergo treatment quickly and is now recovering at home. Huge thank you to you two!”
“The crew was totally professional but also very comforting as I was scared.”
“I needed your ambulance service when I broke my ankle. The crew was totally professional but also very comforting as I was scared. I’ve since signed up for the family subscription and added a small donation as thanks.”
“The world is filled with negativity, but your positive deeds shine through. Thank you.”
“I truly felt guilty for using your services because I didn’t want to deprive someone in greater need. But I was so blessed by the professionalism, compassion, and care I received. The world is filled with negativity, but your positive deeds shine through. Thank you.”
“They couldn’t have been more comforting and professional.”
“My husband fell, and your team arrived right after the police officer. They couldn’t have been more comforting and professional. They let me know immediately that my husband would be fine and handled everything with the utmost courtesy.”
“Thank you for being there all of the times we needed you.”
“Thank you for being there all of the times we needed you.”
“I want to thank you all for making the sacrifice to keep everyone in the community safe.”
“I want to thank you all for making the sacrifice to keep everyone in the community safe. You are doing incredible work, and our household is keeping you in our prayers.”
“Your crew was wonderful — very caring, explaining step by step what they were doing.”
“I fell and needed your services. Your crew was wonderful — very caring, explaining step by step what they were doing. From leaving my home to reaching the hospital, I felt cared for.”
“Although we were never actually ‘introduced,’ thank you for saving my life!”
“Better than AAA! Although we were never actually ‘introduced,’ thank you for saving my life!”
“To the gentlemen who responded to my aunt — THANK YOU!”
“To the gentlemen who responded to my aunt — THANK YOU! Your kind words and response will never be forgotten.”
“Thank you for your kindness, expertise, and outstanding care.”
“Thank you for helping save my daughter’s life. She collapsed at home and was rushed to the hospital, diagnosed with a ruptured brain aneurysm, and required emergency surgery. After 21 days, she made a full recovery with no deficits. Thank you for your kindness, expertise, and outstanding care.”
“Thank you for going above and beyond.”
“Our EMTs transported my husband and then took a few moments to check on him later in the ER. This made a huge impression on us. Thank you for going above and beyond.”
“Thank you to the wonderful transport crew from your facility.”
“Thank you to the wonderful transport crew from your facility. Our mother had a horrid stay at the hospital, but your crew treated her with compassion and dignity. Their kindness meant so much.”
“Because of you, my life was saved. You are a real superhero.”
“I don’t know who you are, but thank you. On the night of my injury, no one knew how to stop my bleeding, but one of you never gave up. Because of you, my life was saved. You are a real superhero.”
“Thanks to all of them — I knew I was in good hands.”
“Unexpectedly, I needed a transport from express care to the hospital. I quickly and gladly requested Cetronia. Thanks to all of them — I knew I was in good hands.”
“Thank you to the crew who came for me and treated me so gently and competently.”
“I broke my leg on Christmas Eve. Thank you to the crew who came for me and treated me so gently and competently.”
“The two people who transported my mother were exceptionally kind, caring, gentle, and wonderful to her.”
“The two people who transported my mother were exceptionally kind, caring, gentle, and wonderful to her.”
“Thanks again to all who helped.”
“Your ambulance arrived quickly despite 12 inches of snow. The crew shoveled a path from our door to the ambulance! My wife is now home recovering. Thanks again to all who helped.”
“Your team demonstrated caring, skilled service with innovative initiative. Truly commendable.”
“We enjoyed the service of Cetronia Ambulance. Your team demonstrated caring, skilled service with innovative initiative. Truly commendable.”
“Please accept my sincere thanks for your prompt response and care.”
“My husband suffered cardiac arrest at home. Please accept my sincere thanks for your prompt response and care. A supervisor even drove me to the hospital when I couldn’t think of anyone else to call. Though my husband passed away, I appreciate all you did to try to save his life.”
“I called 911 for my husband. The crew was caring and professional. Thank you for the wonderful job — keep up the good work.”
“I called 911 for my husband. The crew was caring and professional. Thank you for the wonderful job — keep up the good work.”
“Your EMS personnel were fantastic.”
“I’m writing to thank you for the professional and expedient care given to my mom when she couldn’t walk due to an infection. Your EMS personnel were fantastic.”
“In my hour of despair, you brought comfort.”
“I am making this donation in honor of my mom. Although she passed away, I thank you from the bottom of my heart for your kindness, compassion, and respect. In my hour of despair, you brought comfort.”
“Your driver was courteous, caring, and made me comfortable on my ride home.”
“I’m 80 years old with few transportation options. Your driver was courteous, caring, and made me comfortable on my ride home. He is an asset to your company. Thank you.”
“It is always comforting to know we have first responders trained to deal with stressful circumstances with calm and care.”
“On behalf of our school district, thank you for your professionalism in handling a medical emergency on a district vehicle. It is always comforting to know we have first responders trained to deal with stressful circumstances with calm and care.”
“Thank you for your quick thinking and getting me where I needed to be.”
“Two months ago, I had an accident at home that required me to go to the hospital. I was in a lot of pain. The care I received was exceptional. Thank you for your quick thinking and getting me where I needed to be.”
“My injuries were severe, and I was nervous, but the crew was caring and professional. Thank you.”
“I was transported from the hospital to my home. My injuries were severe, and I was nervous, but the crew was caring and professional. Thank you.”
“Your team was compassionate and skilled throughout.”
“I found myself in need of emergency care and transport. Your ambulance responded quickly and professionally. Your team was compassionate and skilled throughout.”
“Everyone was polite, understanding, and handled the call with great care.”
“A patient called to express appreciation not only for the crew who helped her home, but also for the supervisor who patiently explained how they would get her up the steps. Everyone was polite, understanding, and handled the call with great care.”
To our community, thank you.
We’re humbled by these messages. Every call, every transport, every moment—we’re here because we care. Your words remind us of the importance of our nonprofit’s mission and the difference we can make in someone’s life.