Communications Center Transport Scheduler

Cetronia Ambulance Corps is expanding their communication operations within the Lehigh Valley area and as part of their continued growth will have several newly created positions available immediately. We are seeking well organized individuals with excellent customer service, interpersonal, communication and data entry skills. The Communications Center Transport Scheduler positions will be responsible for scheduling, coordinating, and assigning non-emergency transport requests. Previous scheduling experience helpful but we will train the right individuals for this opportunity.

Responsibilities will include:

  • Assisting with all phone call information and scheduling of transports
  • Organize and route trips based on schedule and location to ensure optimal performance
  • Assist drivers and transportation providers with problems or issues relating to scheduling
  • Establish and maintain effective communication with transportation providers and facilities
  • Report and record all incidents to the applicable manager
  • Document and report provider no shows or on-time-performance issues
  • Inform transportation providers of their next-days trips and any new trips that occur
  • Monitor radio, telephones and on-road provision of service for quality improvement programs
  • Record time of departure, destination, and expected time of return

Pre-Employment Requirements:

  • Upon offer, all candidates will undergo a pre-employment physical which will include pre-employment drug and alcohol testing.
  • Under the current Center for Medicare and Medicaid Services mandate all successful candidates for employment must be fully vaccinated for Covid-19.

Physical Requirements:

  • Work is performed indoors in an airconditioned or well-ventilated facility
  • Work is performed in an office or cubicle space with a phone and computer and employee will spend long times sitting, performing data entry, and looking at a computer screen

Hours:

  • Rotating 12 hour shifts available on both days and nights, which will include some weekends and holidays

Benefits:

  • Dollar-for-dollar matching 403b plan
  • Medical/Vision/RX/Dental insurance
  • Aggressive PTO plan
  • Flexible spending accounts
  • Company funded long and short-term disability and life insurance
  • Employee Assistance Program (EAP)
  • Fitness Club Reimbursements
  • AFLAC
  • Pet insurance
  • Night-time shift differentials
  • Uniform allowances
  • Premium holiday pay

Send resume to Shawn McGovern, Director of Human Resources at mcgoverns@cetronia.org.