Getting to know Director of System Status Management Bob Walbert
December 11, 2020 | Category: News
How long have you been working at Cetronia? That is a great question. In total, 32 years. My current run is about a year and a half.
Before Cetronia, where did you go to school, and what did you study? Emmaus High
When you were a kid, what did you want to be when you grew up? Truck Driver – Over-the-road to be able to explore.
Can you walk me through your career path from entry level position to your current position? I started as a volunteer with Cetronia Ambulance Corps in 1984 and became a full-time EMT in 1987. At some point I transitioned to the Communications Center, eventually becoming the first Communications Center Supervisor in 1999 until 2015. After a 3.5 year hiatus working at St. Luke’s ETS, I returned to Cetronia as the Director of System Status Management.
What day-to-day responsibilities does your job entail? In short, I monitor our daily volume, which includes the types of calls we are completing; the types of calls we are rejecting; and the workload of our field providers. I also provide monthly reports for contractual purposes. I manage many different systems including maintaining our cellular phones and Active911, FirstWatch and BCS MARVLIS/NETCall.
What project that you’ve worked on at Cetronia are you most proud of? I assisted the team in implementing the pre-pay system for our Paratransit division. I also worked with the team in deploying new Sonim Cellular phones in all the BLS/ALS units. I have also added Active911 as a tool to our system and am currently working with FirstWatch and BCS to improve our day-to-day monitoring needs.
What’s really fun about your job, and what’s really challenging? I really love making a difference, whether with an associate, patient or customer/facility. It’s always a challenge trying to balance the volume of calls-to-crew ratio.
How has your job here allowed you to grow personally and professionally? I’ve made a lot of mistakes and was afforded the opportunity to learn and grow from those mistakes. As a Director, I reflect back on my mistakes and share with others how to improve so that they too can continue to grow. I’ve learned how to take the time to listen to make sure I understand.
What might surprise people about your job, or what’s one thing people don’t know about your position? The changes I suggest/make have an impact on our system and associates; with that comes lots of sleepless nights!
What advice would you give to a young professional searching for a job like yours? Never give up on something you want. Be humble; be open minded; be compassionate; be understanding; be a team player; be honest; be respectful; be thankful and work hard. Things in life don’t just fall into your lap because you think you deserve it.